Customer Experience Management

ROLES AND RESPONSIBILITIES

• Seeks new opportunities for expanding client base, presenting products and services to current clients, and persuading clients to purchase more
• Provides documents of products and services for client accounts
• Develops and maintaining long-term relationship with accounts
• Understands clients needs and be able to cooperate with internal and external departments
• Be a team player, be open minded and keep improving yourself
• Tracks, controls the quality of work, and delivers work on time
• Be able to support and recommend the proper service to clients before and after services
• Being a part of teams KPI

QUALIFICATION AND EXPERIENCE

• Bachelors degree or higher in management, marketing, and business preferred
• At least 1 years of working experiences (Account management / Account Executive / Digital Marketing / Online Business is special consideration)
• Fluent in English will be special consideration
• Be able to use basic Microsoft Office
• Energetic, smart, quick-witted, and good interpersonal skills
• High discipline, work-hard, detail-oriented, and good performance under pressures
• Passionate about customer service
• Ready to learn new things and pass on knowledge (Growth Mindset)
• Be able to solve unexpected problems and good at negotiating