Villa Host Manager

About the Company

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Responsibilities

• Lead the villa host team in delivering outstanding, personalized service to all guests throughout their stay
• Conduct regular check-ins with guests to gather feedback and address any issues promptly to ensure a seamless guest experience
• Tailor services and amenities to meet specific guest preferences and coordinate with other departments as needed
• Handle guest complaints or concerns with professionalism and empathy, providing quick resolutions
• Recruit, train and supervise a team of villa hosts; develop training programs focused on service excellence, cultural sensitivity and attention to detail
• Conduct regular performance reviews and provide constructive feedback to improve staff performance and morale
• Oversee villa readiness before guest arrivals, coordinating with housekeeping and maintenance to ensure impeccable conditions
• Liaise with concierge, culinary, housekeeping and maintenance teams to fulfill special guest requests and maintain operational excellence
• Maintain up-to-date knowledge of resort facilities, activities and special events to provide relevant recommendations to guests
• Identify and promote upselling opportunities for villa amenities, special services and resort experiences
• Prepare and analyze reports on guest satisfaction, villa occupancy and host team performance; implement initiatives to improve efficiency and enhance guest experience based on feedback and data

Qualifications

• At least bachelor’s degree
• Minimum 5 years’ experience working with luxury resorts
• Effective telephone communication skills
• Proficiency in MS Office applications such as Word, PowerPoint and Excel, and Opera
• Fluency in English (written and spoken)
• Must currently hold the role applying for and have a stable career history
• Trackable references to support the role applied for

Skills

• Warm, engaging personality with a genuine passion for hospitality and guest satisfaction
• Strong problem-solving abilities with a proactive and flexible approach
• Cultural sensitivity and ability to work effectively with a diverse team and international clientele