Human Resources Manager - Four Points by Sheraton Krabi Ao Nang Beach Resort

Job Summary

As a member of the property Human Resources support staff, you will work with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. You will focus on delivering HR services that meet or exceed the needs of employees and enable business success, as well as ensuring compliance with all applicable laws, regulations and operating procedures.

Education and Experience

• High school diploma or GED; 3 years experience in human resources, management operations, or related professional area
• OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management operations, or related professional area

Key Responsibilities

Managing Recruitment and Hiring Process

• Assist in interviewing and hiring Human Resource employee team members with the appropriate skills
• Establish and maintain contact with external recruitment sources
• Attend job fairs and ensure documentation of outreach efforts
• Network with local organizations to source candidates for current or future openings
• Oversee and monitor candidate identification and selection process
• Provide subject matter expertise to property managers regarding selection procedures
• Partner with vendor partners to ensure effective advertisement efforts for open positions
• Perform quality control on candidate identification and selection

Administering and Educating Employee Benefits

• Work with unemployment services provider to respond to unemployment claims
• Prepare, audit and distribute unemployment claim activity reports to property management
• Attend unemployment hearings and ensure property is properly represented
• Ensure department has available resources to administer employee benefits

Managing Employee Development

• Support departmental orientation program for new hires
• Ensure employees are cross-trained to support successful daily operations
• Use all available on-the-job training tools and supervise ongoing training initiatives
• Coordinate and facilitate new hire orientation program
• Ensure attendance by all new hires and participation of leadership team in training programs
• Collaborate with management team to ensure departmental orientation processes are in place

Maintaining Employee Relations

• Assist in maintaining effective employee communication channels
• Review progressive discipline documentation for accuracy and consistency
• Utilize an "open door" policy to acknowledge employee problems or concerns in a timely manner
• Ensure employee issues are referred to the Department Manager for resolution or escalated appropriately
• Partner with Loss Prevention to conduct employee accident investigations
• Communicate performance expectations in accordance with job descriptions

Managing Legal and Compliance Practices

• Ensure employee files contain required employment paperwork and are properly maintained and secured
• Ensure compliance with procedures for accessing, reviewing, and auditing employee files
• Maintain medical records in a separate, secure and confidential medical file
• Facilitate random, reasonable belief and post accident drug testing process
• Communicate property rules and regulations via the employee handbook
• Ensure all safety and security policies are communicated to employees regularly
• Conduct periodic claims reviews to ensure claims are closed in a timely manner
• Represent Human Resources at the property Safety Committee
• Manage Workers Compensation claims to ensure appropriate employee care and manage costs
• Oversee the selection and offers processes to ensure proper procedures are followed