Officer, Operation CI

Main purpose of the role:

Support continuous improvement initiatives across PD Operation Excellence by identifying process waste, analyzing operational issues, standardizing work practices, and implementing improvement actions to improve quality, speed, productivity, and operational consistency.

A. Strategic Planning & Execution:

• Support CI project selection based on business impact, process pain points, and operational priorities.
• Prepare CI project charters, scope, timeline, and action plans.
• Execute improvement activities according to agreed project milestones.
• Support prioritization of improvement initiatives using impact-effort or value-based criteria.
• Track completion of assigned CI actions.

B. Business Analysis & Insights:

• Collect and analyze process data such as lead time, waiting time, rework, defect, handoff delay, and productivity.
• Conduct root cause analysis using CI tools such as 5 Why, Fishbone, Pareto, process mapping, or value stream thinking.
• Identify bottlenecks across product development, prototype, sample, and production readiness processes.
• Translate operational problems into improvement opportunities.
• Support benchmarking and best practice research.

C. Cross-functional Leadership:

• Coordinate with PD, Prototype & Samples, CAD, Engineering, Quality, Planning, and Production teams to implement improvement actions.
• Support improvement workshops and problem-solving sessions.
• Follow up cross-functional action items until closure.
• Facilitate working-level alignment on new process standards.
• Escalate unresolved process issues to Sr. Officer / Manager / Head.

D. Transformation & Change Management:

• Support process redesign and standardization initiatives.
• Prepare updated SOP, work instructions, checklists, templates, and control points.
• Support training and communication for new process deployment.
• Monitor adoption of new working methods.
• Collect feedback and propose refinement after implementation.

E. Performance Monitoring:

• Track CI project benefits such as lead time reduction, rework reduction, productivity improvement, and error reduction.
• Monitor before-vs-after performance.
• Prepare CI progress reports and benefit tracking.
• Identify whether improvement results are sustained.
• Support corrective action if performance drops after implementation.

KPI's:

• Overall Function Performance: PD Operational Excellence Index (Lead time x Quality x Productivity)
• Process Efficiency Improvement: Lead Time Improvement (%)
• Business Impact from Improvement Portfolio: Transformation Benefit Realization

Pivotal and professional qualifications:

Experience

• 1-3 ปี ด้าน Continuous Improvement, Process Improvement, Production Engineering, Industrial Engineering หรือ Operational Excellence
• มีประสบการณ์ด้าน Lean Improvement หรือ Productivity Improvement
• มีประสบการณ์ Process Mapping และ Root Cause Analysis
• มีประสบการณ์ด้าน Manufacturing Environment จะได้รับการพิจารณาเป็นพิเศษ

Professional Qualifications (Preferred)

• Lean Six Sigma Yellow Belt
• Lean Six Sigma Green Belt
• Lean Six Sigma Black Belt
• Kaizen Facilitator
• Problem Solving Methodologies
• Value Stream Mapping

Personal Competencies:

• Analytical Skills
• Problem Solving
• Root Cause Analysis
• Process Thinking
• Logical Thinking
• Execution Skills
• Planning & Coordination
• Improvement Mindset
• Attention to Detail
• Collaboration
• Teamwork
• Communication
• Stakeholder Coordination
• Personal Attributes
• Continuous Learning
• Initiative
• Persistence
• Adaptability