Encore Executive

About the Role

This position is responsible for coordinating post tour, premium gifting to guests and the presentation for purchase of the Encore program to all TNS (Tour No Sale) guests. The role also includes related paperwork and information tracking.

CANDIDATE PROFILE

Preferred Education and Experience

• High school completion or equivalent
• Related work experience

Required Qualifications

• Proficiency in reading and writing English with basic Mandarin or Japanese language
• Good personality
• Strong communication skills especially speaking
• Positive interpersonal skills.
• Able to work in a deadline and target.
• Strong hospitality skills.

JOB SPECIFIC TASKS

• Introduce Encore program to all TNS guests for purchase
• Sell Encore packages to TNS guests who choose to purchase
• Complete all necessary documentation for the program including Encore purchases and other tracking as required
• Maintain minimum production standards for Encore Program

COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS

Personal Attributes

• Integrity
• Dependability
• Presentation
• Stress Tolerance
• Adaptability
• Good hospitality skills; superior guest service and salesmanship

Interpersonal Skills

• Interpersonal Skills
• Customer Service Orientation
• Diversity Relations
• Team Work
• Influence
• Ability to follow up and maintain a relationship with clients over a long period of time
• Personal contact skills

Communications

• English Language Proficiency
• Basic Mandarin or Japanese Language
• Communication skills, both verbal and written
• Listening
• Exceptional telephone skills