Butlers 5 Position (2 Russian - English Speaking) (2 Thai - English Speaking) (1 Chinese - English speaking)

About the Company

Nestled in the lush hillside of Surin Beach, Navera Phuket – MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket’s rich Sino-Portuguese heritage and the romantic spirit of ocean voyages.

Positioned above one of the island’s most pristine beaches, this all-suite and villa resort offers discerning travelers a private escape into serenity, cultural richness, and heartfelt hospitality. Guests are welcomed into the Sino Lodge — a graceful blend of heritage mansion and yacht deck — before embarking on a journey through carefully curated culinary, wellness, and leisure experiences.

From Riviera House, a Mediterranean coastal-inspired dining destination, to Junsai, an immersive Japanese grill, and the refined French charm of Marcele Bistro, Navera Phuket delivers moments of connection and coastal indulgence.

Responsibilities

• Provide personalized luxury service to guests throughout their stay, from welcome, in-room check-in, and during the stay to departure arrangements and check-out.
• Ensure guest rooms are fully prepared according to preferences while maintaining cleanliness, presentation, and health & safety standards.
• Anticipate and respond to guest needs with attention to detail, including luggage assistance, laundry, restaurant reservations, food & beverage service, and special requests.
• Handle guest complaints and service issues professionally, ensuring prompt resolution, guest satisfaction, and proper reporting.
• Coordinate closely with all departments, update guest preferences and profiles, ensure smooth shift handovers, and support seamless daily operations.

Qualifications

• Strong knowledge of luxury hospitality service standards, SOPs, LQA guidelines, and brand presentation standards.
• Proven leadership skills with experience training, coaching, and developing Butler teams in etiquette, protocol, and personalized guest service.
• Excellent guest relations, problem-solving, and service recovery skills with the ability to handle sensitive situations discreetly and professionally.
• Highly detail-oriented with strong organizational skills to manage VIP arrivals, departures, and multiple priorities seamlessly.
• Flexible and adaptable with the ability to work varied schedules in a fast-paced luxury hospitality environment.