Sales Manager - Wedding and Catering - Khao Lak Marriott Beach Resort & Spa

About the Role

Sales Manager - Wedding and Catering responsible for handling guest calls and requests, processing reservations and Marriott Rewards redemptions, promoting brand image, supporting Sales & Marketing administrative tasks, and using sales techniques to maximize revenue while maintaining guest loyalty. Role supports training and motivating employees and performs other reasonable duties as requested by supervisors.

Responsibilities

• Contact appropriate departments (Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue and perform up-selling while maintaining guest loyalty.
• Determine and provide complimentary items as appropriate (rewards points, show tickets, gift certificates).
• Process reservation requests, changes, and cancellations received by phone, fax, or mail; enter Marriott Rewards information into reservation software.
• Answer, record, and process guest calls, requests, questions, or concerns; handle general office duties to support Sales & Marketing (filing, emails, typing, faxing).
• Assist management in training and motivating employees and serve as a role model; monitor performance to ensure quality standards.
• Follow company policies and procedures; maintain professional appearance and confidentiality; welcome and acknowledge guests per company standards.
• Communicate clearly and professionally in person and in writing; prepare and review written documents accurately.
• Develop and maintain positive working relationships with team members and support team goals.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 2 years of related experience.
• Supervisory experience: No supervisory experience required.
• License/Certification: None required.

Additional Information

• Location: 1/111 Moo 2, Takua Pa District, Phang Nga, Phang Nga, Thailand, 82190.
• Schedule: Full Time.
• Position Type: Non-Management; located on-site.
• Equal opportunity employer; committed to non-discrimination and fostering an inclusive environment.