FNOL Handler

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through diversified multichannel distribution network.

Your future team

AIG Claims Services team looks after the incoming claim documents from various range of insurance customers and act as the department’s first point of contact.

Key Accountabilities:

• Manage and control e-mail claimsshareservices@aig.com and respond to all emails within the SLA.
• Efficiently check the quality of e-claims sharing service emails. If any email is of low quality, staff must coordinate with the sender to ensure complete information.
• Provide effective claims service advice to customers, partners, and agents.
• Provide service information as requested by internal departments.
• Effectively resolve issues related to front-counter services.
• Proficient in claim registration and maintaining SLA operations.
• Report any service errors to the manager and prepare weekly and monthly performance reports.

What we are looking for:

• High attention to detail.
• Ability to prioritize tasks during busy times.
• Team player.
• Good verbal and written English language skills.
• Service minded person with good interpersonal skills who can build strong relationship with customers and stakeholders.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.