Contact Center Executive

About Us

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

About the Role

We are looking for English Contact Center (Full-time). In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives "Delivering unique holidays to our customers". We are looking for candidates who are based in Bangkok.

Responsibilities

• Provide excellent customer service
• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty
• Act and suggest on improvement opportunities identified during daily work
• Negotiating for appropriate compensation / refunds / solutions

Requirements

• Excellent to Fluent in English - written and spoken
• New graduates are welcome
• Able to work in shifts

What We Offer

• Opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider
• Attractive benefits package
• Work within an innovative, engaging and multicultural environment
• Opportunity to build strong and lasting business relationships and friendships from around the world
• Opportunity to develop your career locally or within one of our beautiful working locations across the globe