Ground Service Agent

About the Role

The Ground Service Agent is responsible for supporting safe, efficient, and timely ground handling operations in alignment with MJets standards and regulatory requirements. This role ensures that all aspects of aircraft handling on the ground—including ramp operations, customer coordination, and support services.

Ramp Coordinator

Responsibilities

• Ensure Ground Operations handling are conducted in accordance with applicable regulations and MJets Manual Suite standards.
• Ensure ground agents ask the required security and dangerous goods questions.
• Assist in ensuring all facilities and equipment are in a satisfactory operating condition.
• Notify and alert all concerned parties of aircraft movement, including any delay or change of schedule, and any irregularities or circumstances affecting flight operations.
• Coordinate with the crew and customers.
• Coordinate aircraft parking, refueling and Ground Services Equipment staff as applicable.
• Perform other duties and responsibilities as may be assigned.

Qualifications

• Bachelor’s degree in any relevant field.
• At least 1 year of relevant work experience, preferably with aviation or passenger services.
• Knowing of Ground Handling services.
• Good analytical, problem-solving and communication skills, and service-minded.
• Good team player, fast learning, and hard working.
• Able to work under pressure, flexible time, and shift working.
• Proficiency in English; TOEIC score of 650+ is preferred.
• Basic computer skills.
• Remark: This position is exclusively open to Thai nationals.