Learning Manager

Job Location:

Anantara Riverside Bangkok Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Develop and implement annual learning and development plans based on business objectives and Training Needs Analysis (TNA).
• Coordinate and deliver orientation, service excellence, leadership development, and operational training programs.
• Ensure compliance with brand standards, mandatory training, and relevant safety requirements.
• Collaborate with department heads to identify training needs and support talent development and succession planning.
• Manage training records, the Learning Management System (LMS), training budgets, and performance reports.
• Evaluate training effectiveness and implement initiatives to improve team member performance and guest satisfaction.
• Promote a culture of continuous learning and cross-property collaboration.

Qualifications

• Bachelor's degree in Human Resources, Hospitality Management, Business Administration, or a related field.
• Minimum 3–5 years of experience in Learning & Development or Training, preferably in luxury hospitality.
• Strong knowledge of training design, facilitation, leadership development, and service standards.
• Excellent communication, presentation, coaching, and organizational skills.
• Proficiency in Microsoft Office and experience with LMS platforms.
• Good command of written and spoken Thai and English.
• Ability to manage multiple priorities and work collaboratively across both properties.