Assistant Night Manager

Company Description

Nestled amidst the rolling hills of Khao Yai, Mövenpick Resort Khao Yai offers a distinctive European-inspired resort experience featuring Premium accommodations, villas, weddings, wellness, and MICE facilities.

Primary Responsibilities

Night Operation

• Act as the Manager on Duty (MOD) during night shifts, ensuring operational continuity and guest satisfaction in the absence of senior leadership.
• Conduct and verify the Night Audit process in coordination with the Finance team, ensuring accuracy of daily financial transactions and reports.
• Manage guest requests, complaints, and unforeseen incidents during night hours with professionalism and discretion.
• Coordinate room allocations, walk-ins, and guest relocations in overbooking or special scenarios.
• Ensure the safety, security, and orderliness of hotel premises by conducting regular patrols with Security and responding to emergencies effectively.
• Monitor lobby, driveway, and guest areas to ensure cleanliness and compliance with Loss Control and Safety procedures.
• Support Front Office night operations, including supervising shift handover procedures and ensuring guest-related documentation is accurate and complete.
• Communicate all critical overnight issues and updates in the morning handover to relevant department heads for appropriate follow-up.

Team Management

• Provide department orientation and on-the-job training aligned with hotel service standards and safety procedures.
• Monitor night team members’ appearance, grooming, and professionalism.
• Foster a supportive and responsive work environment that encourages teamwork, accountability, and high service standards.

Other Responsibilities

• MainComplete knowledge of hotel services, facilities, and emergency protocols.
• Ensure energy-saving and access control procedures are followed overnight.
• Attend briefings, meetings, and trainings as scheduled or requested.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene.
• Perform other reasonable duties assigned by the Management of the Hotel.

Main Complexity/Critical issues in the Job

• Maintain highest standards and quality of service in Front Office operations during night hours.
• Ensure efficient and independent decision-making in the absence of department heads or the General Manager.
• Respond effectively to guest emergencies, safety issues, and critical incidents with professionalism and discretion.
• Guarantee seamless transition and communication to the day team for continuous service excellence.

Qualifications

Education

Diploma or degree in Hospitality Management or related field

Experience

• Minimum 2 years of experience in Front Office operations.
• At least 1 year of supervisory or managerial experience during night shifts.
• Familiarity with hotel emergency handling, guest relations, and overnight operations.

Essential Job Skills

• Guest-oriented with a strong commitment to service excellence.
• Calm, confident, and able to make decisions during emergencies or critical situations.
• Strong communication and interpersonal skills.
• Effective leadership skills with the ability to supervise, guide, and motivate the night team toward service excellence.
• Knowledge of Opera PMS and experience in night audit processes.
• Able to work independently and manage cross-departmental coordination during night hours.
• Detail-oriented, highly organized, and able to maintain accurate records and reports.

Desirable Job Skills

• Additional language proficiency beyond English and the local language.
• Advanced knowledge of hotel systems and reporting tools.
• Experience in training and onboarding new night shift team members.
• Understanding of energy-saving procedures and access control systems in hotels.
• Well-presented and professionally groomed at all times.

Physical Requirements

• Ability to work overnight shifts, including weekends and public holidays.
• Physically fit to stand or walk for extended periods during patrols or guest assistance.
• Ability to respond quickly and effectively in emergency situations, including assisting in evacuations if necessary.
• Clear vision and hearing to monitor hotel environments and guest interactions.
• Capability to operate computer systems and perform administrative tasks during night audit and reporting duties.

Additional Information

What We Offer

• Opportunity to join one of Thailand's most unique destination resorts.
• Career development within the global hospitality network of Accor.
• Competitive salary and benefits package.
• Collaborative and innovative working environment.