TH - Business Operations Associate (6-month Contract)

About Fellow Intelligence

Fellow Intelligence is an AI education company built around one belief: that everyone deserves to understand the tools reshaping their world.

We design practical workshops and adoption programs that help people work with AI confidently and thoughtfully — with real toolkits, hands-on support, and outcomes teams can actually measure. We don't just introduce tools; we help people build a genuine relationship with AI that keeps their curiosity, judgement, and humanity intact.

We spun out of Thinking Machines with a focused mission: make AI education accessible, honest, and human. Last year we trained tens of thousands of professionals. This year we're aiming for 100,000 — and we're just getting started.

If you're joining us, you're joining a team that moves with purpose, cares about the people it works with, and believes the best way to shape how AI changes the world is through great education.

About The Role

We're looking for a Business Operations Associate who finds genuine satisfaction in making things run well. This is a role for someone who notices when a process is messy and quietly fixes it; who tracks ten moving pieces without dropping any; who makes the people around them feel like everything is under control — because it is.

You'll work across projects, workshops, legal coordination, client billing, and vendor relationships, touching almost every part of how Fellow Intelligence operates day to day. It's a wide scope for a junior role, and that's intentional — we want someone who's energized by variety, not overwhelmed by it.

We also hope you'll bring your own ideas. If you see a better way to do something, we want to hear it. This role isn't just about keeping us in good shape today — it's about helping us build the systems that will hold as we grow.

This role is offered as a 6-month contract initially, with potential to extend based on business needs.

What You'll Do

• Workshop Operations (a significant part of the role)
• Own the end-to-end operations of Fellow Intelligence workshops: pre-workshop planning, client communication, checklist management, material preparation, and on-the-day logistics.
• Design and continuously improve the client experience across the full workshop journey, from first confirmation to post-event follow-up.
• Send workshop materials to participants on time, manage registrations, and ensure every session runs without friction.
• Gather feedback and document learnings after each workshop to improve future delivery.
• Project & Business Operations
• Keep track of all active projects: status, timelines, deliverables, and next steps. Make sure nothing falls through the cracks.
• Evaluate how we work and identify areas where we can do things better. Propose and implement workflows that help the team move faster and more clearly.
• Maintain up-to-date records for quotations, invoices, and project documentation.
• Monitor deliverables across teams and follow up proactively to ensure timely completion.
• Gather key information from stakeholder meetings and turn it into clear, useful reports.
• Support the documentation of objectives, key results, and process improvements; present findings to the team when needed.
• Legal & Contract Coordination
• Coordinate the drafting, review, and signing of legal documents, working closely with our Legal team who handles all drafting — your role is to keep the process moving: tracking status, chasing approvals, and making sure nothing gets stuck between parties.
• Manage vendor accreditation and client accreditation processes end to end — registering Fellow Intelligence as an approved vendor with corporate clients, and onboarding new vendors into our system.
• Client Billing & Vendor Relations
• Initiate client billing upon completion of deliverables and follow through as the point of contact until payment is received.
• Work closely with our accounting vendor who handles all invoicing and collections — your role is to track status, follow up when needed, and ensure nothing slips through.
• Manage partner accreditation processes — onboarding and maintaining Fellow Intelligence's status as a certified or approved partner with key technology providers.
• Knowledge & Asset Management
• Keep the team's shared knowledge organised and accessible: documentation, templates, process guides, and key reference materials.
• Manage inventory of team assets and ensure everything is tracked and accounted for.

What We're Looking For

• Must-Haves
• At least 1 year of experience in project management, workshop coordination, operations, or a relevant role where you were responsible for keeping multiple things on track.
• Clear communicator in Thai and English, written and spoken. You can write a professional client email, summarize a meeting clearly, and flag a problem without causing panic.
• Genuinely organized — you have a system, and it works. You don't need to be reminded twice.
• Comfortable working across teams and functions without having formal authority over them — you get things done through relationships and follow-through.
• A mindset for improvement — when you see something inefficient, your instinct is to fix it, not work around it.
• Good-to-Haves
• Experience coordinating legal or procurement processes (you don't need to understand contract law — just how to keep the process moving).
• Familiarity with project tracking tools (Notion, Asana, Monday, or similar).
• Experience in a startup, consultancy, or fast-moving small team environment.
• An interest in AI and how it's changing the way organizations work.

What We Offer

• A lean, high-trust team where your work is visible and your ideas are heard.
• Direct access to the CEO and exposure to every part of how a growing AI company operates.
• Fully remote — with on-site presence required for workshops a