Guest Service Representative (Proficient in Thai - English speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve required targets (scheduled preview presentations) in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme and the packages and incentives being promoted.
• Provide customer service and assistance related to the location to enhance customer experience.
• Know Preview Centre locations and assist customers with maps and directions.
• Complete necessary paperwork for tour bookings generated during your shift and perform Phone Marketing Administration for those bookings.
• Call booked guests the night prior to their preview date to confirm attendance if required.
• Ensure sufficient collateral is in good condition and your work location is neat and tidy.
• Attend scheduled team meetings and support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with colleagues to maintain a ‘one team’ ethos and demonstrate understanding of AVC’s culture and processes.
• Maintain awareness of current events and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Qualifications

• Measured against KPIs including achieving budget requirements for qualified tours, leads and package sales.
• Level of spoken English, and other targeted languages as required.
• Demonstrated confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self-motivation and focus on meeting targets.
• Maintain associate satisfaction through motivation and morale building.
• Ability to work well in a 5-star environment and meet AVC operational standards in dealing with internal and external contacts.
• Display personal motivation and effort to assist smooth operations and profitable performance of promotional events.
• Willingness to continuously improve knowledge.