SERVICE ATTENDANT, NAHM

About the Role

Property: COMO Metropolitan Bangkok

Position: Service Attendant, nahm

Division: Food and Beverage • Department: nahm Service • Reporting To: nahm Food and Beverage Manager

Job Purpose: To oversee the back-of-house, ensuring efficient operations and excellent guest service. This role involves learning by heart the potential allergens in our food/drink, managing the pass and communicating important information to the kitchen.

Responsibilities

• Report to work on time, neatly groomed, and in the correct uniform.
• Assist in administering and communicating pertinent information between kitchen and front of house.
• Ensure all necessary items (cutlery, glassware, linens, etc.) are clean, stocked and organised.
• Share non-available items from kitchen to front house before and during each service.
• Prepare and stock beverages, cold towels and napkins as needed.
• Carry trays, prepare drinks, and serve food and beverages to customers; present, describe and recommend menu items and cooking methods.
• Ensure restaurant and back of house are in good condition when opening/closing and follow sustainability policies.
• Check customer satisfaction and report any issues to the manager; follow LQA and house procedures.
• Perform all common service activities including cleaning and ensure performance of trainees.
• Communicate effectively with colleagues and management.

Training

• Train employees through individual or group sessions and attend required training courses in nahm and other departments.

Qualifications

• Adhere to high standards of personal hygiene, attire, uniform and body language.
• Be thoroughly acquainted with all health and safety, fire and emergency procedures.
• Remain courteous and professional in all situations that reflect on the hotel's reputation.
• Enhance team morale by cultivating strong relationships with hotel colleagues.
• Undertake additional tasks as instructed by superiors and support the hotel’s sustainable practices.

Additional Information

• Performance evaluated on meeting monthly goals, proposing and following up on new projects.
• Ensure back of house is well-organised, service runs smoothly, adhere to LQA standards and COMO values.
• Share knowledge through training and facilitate clear communication and coordination within nahm, with other departments and with guests.