Reservation Agent

About the Company

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Responsibilities

• Support the team in driving the performance of the reservations team on property.
• Ensure that all SOPs are being adhered to.
• Maintain and improve reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members.
• Monitor daily arrivals for all guest requests to be carried out and communicated.
• Work on inventory management, including allotments, group blocks and rate codes in all applicable systems.
• Assist the team in driving up‑selling within the property.
• Ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• Experience working in Reservations, preferably in the hospitality or travel industries.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.
• Excellent written and verbal communication skills.
• Multi‑tasking and time‑management skills, with the ability to prioritize tasks.