Assistant Manager - Concierge

About the Company

Set to open in mid-2026, THE BARAI HUA HIN is a beachfront luxury resort featuring 98 rooms and suites that will become part of The Unbound Collection by Hyatt, located along the serene Khao Takiab coastline. Designed as a haven of peace and rejuvenation, the resort combines THE BARAI’s iconic architectural grace with personalized sensory experiences that reflect the essence of Thai hospitality.

About the Role

The Assistant Manager - Concierge is responsible to assist the Front Office Manager in managing the guest service department to ensure maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration. You will be responsible for the efficient running of the department in line with Hyatt International's corporate strategies and brand standards, whilst meeting associate, guest and owner expectations.

Responsibilities

• Assist the Front Office Manager in managing the guest service department and concierge operations.
• Plan, organize, direct and control concierge operation and administration to ensure maximum guest satisfaction.
• Ensure department runs efficiently in line with Hyatt International corporate strategies and brand standards.
• Meet associate, guest and owner expectations through effective leadership and service delivery.

Qualifications

• Thai Nationality with Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field.
• Minimum 2 years of hotel front office or concierge experience, preferably in a luxury or international hotel.
• Prior supervisory or leadership experience in guest services.
• Strong organizational skills and attention to detail.
• Good problem solving, administrative and interpersonal skills.
• Excellent communication skills in both spoken and written English.
• Proficiency in Microsoft Office and general computer literacy.
• Familiarity with hotel PMS systems (e.g., Opera, Opera Cloud, or similar).
• Membership of the Clef's d'Or would be an asset.