Housekeeping Supervisor หัวหน้างานแม่บ้าน (พลาซ่าพรีเมี่ยมเล้านจ์ สนามบินสุวรรณภูมิ)

About the Role

Playing the role of a team player & Supervisor to maintain a high standard of cleanliness in the Washroom & Shower and in the public areas at Plaza Premium Lounge Bangkok and Plaza Premium First Bangkok (Suvarnabhumi Airport).

Responsibilities

• Adhere to Quality Assurance standards, ABC of Housekeeping, Hygiene & Sanitation standards and safety & security measures.
• Plan, communicate, delegate, coach, follow up and follow through on assigned duties to ensure effective implementation.
• Anticipate guest and team needs; respond to external and internal customer requests to ensure guest well-being.
• Conduct washroom & shower checks; report defects and cleanliness issues and follow up on outstanding work orders and cleaning projects.
• View weekly flight timings and group arrivals; support VIP meet and greet as required.
• Report and follow up maintenance issues in public areas until completion.
• Deploy associates effectively across AM, PM and overnight shifts and handle coordination.
• Record attendance, medical leave, annual leave, public holidays and overtime daily.
• Train and coach new and existing associates on service standards; address unsatisfactory performance.
• Handle and store lost & found articles according to policies and procedures.

Public Areas

• Plan and review project cleaning tasks including special/project cleaning of public and back-of-house areas.
• Inspect public areas and ensure pantries are stocked and secured prior to end of shift.
• Ensure front and back of house areas are clean and well maintained.

Cleanliness

• Monitor daily cleaning standards and ensure project cleaning follows set timelines.
• Maintain HACCP records daily and monitor Quality & Hygiene standards.
• Conduct floor care, carpet care, upholstery, high-rise cleaning, and marble cut & polish as needed.

Interacting with Guest

• Apply Smile, Talk & Listen, Anticipate and Resolve Issues in daily encounters.
• Greet regular guests by name, engage in small conversation, and assist with brand programs and guest requests.
• Ensure guests and team feel cared for, understood and valued; practice Plaza core values of Trust, Respect, Integrity & Pride.

Qualifications

• Related experience in room cleaning, project cleaning and supervisory role; good attitude required.
• Experience in carpet cleaning, upholstery cleaning, marble polishing, inventory and storekeeping.
• Experience conducting training for associates; attendance in train-the-trainer is an advantage.
• Willingness to multi-skill.
• Language: Able to speak English would be an advantage.

Skills / Technical Skills

• Proficiency in Microsoft Office software: Word, Excel and PowerPoint is an added advantage.

Additional Information

• Working Hours: 9 hours per day (including break time).
• Days Off: 6 days per month.