Jr Asst Purser - TSTC

About the Company

Location: Thailand – TSTC. By applying to this position, your application will be submitted to TSTC, one of Princess Cruises official Hiring Partners based in Thailand. A recruiter from TSTC will contact you soon if your qualifications align with our requirements.

Princess Cruises is a global cruise line with a multicultural team and extensive professional development and recreation programs. As a member of the Princess family you’ll work onboard ships that offer exceptional facilities and opportunities to travel.

Key Responsibilities

• Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring the reception area is tidy and stocked with necessary stationery and material.
• Maintain high visibility during published desk hours: socialize with passengers, answer general inquiries, and provide support to guests.
• Promptly address and act upon passenger inquiries regarding onboard amenities and services.
• Listen to guest complaints with empathy, take ownership, follow up with passengers, document resolutions in the Passenger in Focus file, and keep the Guest Relations Manager informed.
• Maintain an accurate float and correctly settle shipboard accounts by accepting payments (credit card, traveler's check, cash) according to Company policies and procedures.
• Hold daily desk hours as published or directed by the Guest Services Director.
• Occasionally work night shifts to support overnight hotel operations and ensure continuous excellent guest service.

Qualifications

• At least 1 year experience as Front Desk Receptionist from 4- or 5-star hotels/resorts or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency with computer-based programs (M/S Office, Outlook, web browsers).
• Fluent English, both verbal and written; additional languages preferred.

Personal Characteristics

• Strong foundation in customer service and motivation to excel in job duties.
• Personable communicator with outstanding social skills, warm and caring personality.
• Commitment to company core values and to maintaining courteous, professional relationships in a diverse cultural environment.
• Ability to adapt to a variety of circumstances and to creatively and conscientiously resolve passenger issues.

Benefits

• Competitive salary package.
• Own comfortable double cabin.
• Company-paid travel to and from the ship.
• Access to exclusive onboard areas and benefits (depending on rank).
• Vibrant recreation and welfare program and access to learning and development opportunities.
• Opportunity to travel the world and work in a welcoming, inclusive environment.