Guest Service Center Agent

Job Location:

Anantara Layan Phuket Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and fitness facilities, and other Anantara properties.
• Be aware that the customer’s call is his/her first impression of the Anantara resort that you are responsible to be a successful one.
• Be prepared to provide our customers with the latest information about the resort.
• Follow telephone answering standards and make sure to keep a calm and clear voice tone.