Vacation Consultant (Taiwanese-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is to conducting Club Presentations for guests. Throughout your interactions with guests, colleagues, and stakeholders, maintaining professionalism, integrity, and quality is paramount. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

Key Responsibilities

• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, including being an active and punctual participant in all presentations and trainings, keeping presentations and materials current, and continuing to develop presentation skills through self-assessment, practice, and feedback.
• Prepare for daily appointments as necessary.
• Follow and adhere to AVC best practices when presenting to guests.
• Build rapport and establish trust with guests throughout the entire presentation process.
• Discover guests’ needs through strategic questions and discussions to customise the Club Presentation.
• Explain the features, advantages, and benefits of becoming a Club Points Owner.
• Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs.
• Have a working understanding of financing options and all details involved in Club Points Ownership to answer questions about servicing, construction, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Represent the company in an ethical, moral, and professional manner and support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD and adhere to the ‘New Owner’ quality assurance and follow-up procedures.
• Respect and interact with colleagues to maintain a ‘one team’ ethos and assist in the development and mentoring of other VCs as requested.
• Maintain an awareness of current events and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Key Performance Indicators

• Achieve all required targets established as part of defined goals.
• Attain high internal and external guest satisfaction.
• Conduct professional presentations.
• Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
• Perform as an active and engaged team member.

Qualifications

• Positive and enthusiastic attitude.
• Excellent verbal and non-verbal communication and listening skills.
• Ability to work independently, as well as being an active team player.
• Ability to multi-task.
• Problem-solving and negotiating abilities.
• Must be willing to work weekends or holidays if the need arises.
• Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
• Tertiary or university education desirable, though not essential.

Additional Information

Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.