Customer Service Representative

Key Responsibilities:

• Handle customer enquiries & customer shipments from booking release to cargo arrival at destination
• Provide professional customer service to meet customer's satisfaction.
• Promote and support ZIM’s e-commerce products to customers.
• Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
• Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
• Coordinates solutions to documentation issues for customers.
• Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous, and customer-focused demeanor.

Requirements

• Bachelor's degree in Merchant Marine Trade, Business Administration or related fields
• 1-3 years' experience in shipping and logistics business
• Good computer software skill (EXCEL, WORD)
• Good command of English
• Proactive with Service-mindedness
• Good communications skills