IT Infrastructure and Security Manager

Who we are

Intrepid Asia is a leading e-commerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce, plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art in-house Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services, which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of

Technology at Intrepid is a strategic pillar — not a support function. Our Tech team has been operating since 2017 and has built the platforms, tools, and infrastructure that power our services across 6 SEA markets. As we scale, we need the same rigour applied to our internal IT operations and security posture that we apply to our client-facing products.
You will report to the CTO and lead a distributed team of 7 IT Support Engineers based across our offices in Vietnam, Indonesia, Thailand, Malaysia, the Philippines, and Singapore. You will be the senior point of accountability for everything IT infrastructure and security — from end-user computing to brand security compliance — while our DevOps team retains ownership of cloud infrastructure and deployment pipelines.

The part you will play

As IT Infrastructure & Security Manager, you will own two complementary pillars: keeping Intrepid’s internal IT operations running reliably across 6 countries, and ensuring our security and compliance posture meets the expectations of the leading international brands we work with.
On the infrastructure side, you will manage the end-user device fleet, office networking, identity and access management, productivity tooling including AI tools, and IT service delivery across all markets. On the security side, you will own brand-facing security questionnaires, internal risk assessments, security policy, endpoint and application security tooling, and compliance documentation. Cloud infrastructure security (Kubernetes, DevOps pipelines, cloud-native controls) remains with the DevOps team; you will collaborate with them on cross-cutting concerns such as IAM, SSO, and audit logging.
This is a senior, high-ownership role. You will set the standard for IT operations and security across the organisation, build the team’s capability across markets, and be the primary contact for security matters with brand partners and auditors.

As IT Infrastructure & Security Manager, you will take charge of

IT Infrastructure & End-User Computing

• Own and operate the end-user computing environment across 6 countries: desktop and laptop fleet (Mac and Windows), mobile device management, hardware and software procurement, asset tracking, and lifecycle management.
• Manage office networking infrastructure across all Intrepid locations — LAN/WAN, Wi-Fi, VPN, and firewall configuration — ensuring reliable, secure connectivity for all staff.
• Own identity and access management: Microsoft AD , SSO configuration, MFA enforcement, and onboarding/offboarding workflows across all systems.
• Manage productivity and collaboration tooling — Google Workspace, Microsoft 365, Slack, including licensing, admin configuration, and user support escalations.
• Define and enforce IT procurement standards: approved hardware specifications, software licensing compliance, and vendor management for IT services.
• Own the IT service management process: ensure the helpdesk function delivers consistent, high-quality support to all staff across markets, with clear SLAs and escalation paths.

People Management — Country IT Support Team

• Lead, manage, and develop a team of 7 IT Support Engineers distributed across Vietnam, Indonesia, Thailand, Malaysia, the Philippines, and Singapore.
• Set clear performance expectations, conduct regular 1:1s, and run quarterly reviews for each team member — holding the team to a consistent service and quality standard regardless of country.
• Build team capability: identify skill gaps, plan training, and develop IT engineers towards greater autonomy and seniority over time.
• Act as the escalation point for complex or cross-country IT issues that the country IT engineers cannot resolve independently.
• Coordinate rotas and coverage to ensure IT support continuity across time zones and during leave periods.
• Foster a cohesive, high-performing team culture across a geographically distributed group — using async communication norms, regular team syncs, and shared playbooks.

IT Security & Endpoint Protection

• Own endpoint security across the device fleet: EDR deployment and management (e.g. Sophos or equivalent), patch management cadence, antivirus, and device encryption.
• Implement and maintain Data Loss Prevention (DLP) controls to protect sensitive client and business data across endpoints and collaboration tools.
• Configure and manage email security controls: anti-phishing, anti-spam, and email gateway policies.
• Run security awareness training and phishing simulation programmes for all staff across markets.
• Manage application security at the access layer: enforce least-privilege access, review access rights quarterly, and own the joiner-mover-leaver process end-to-end.
• Collaborate with the DevOps team on cross-cutting security controls: SSO integration, audit log pipelines, and IAM governance — with clear ownership boundaries agreed upfront.

Security & Compliance — Brand Questionnaires

• Own end-to-end r