Service Contracts Specialist

About the Role

We are looking for a Service Contracts Specialist who will be responsible for managing and administering service contract throughout their lifecycle, ensuring contract accuracy, timely renewals, and compliance with company policies. The role works closely with the Service, Sales, Finance, and Customer Service teams to support contract creation, maintenance, billing, and reporting.

Job Responsibilities and Essential Duties

• Preparing contract, Power of Authorization & bank guarantee.
• Preparing related documents for Tender process and submit documents in the system as well as prepare tender report.
• Follow up on all customer contract after customer agree on service contract condition.
• Prepare service contract and duty stamp for service contract.
• Create and maintain the Service Contracts in SAP.
• Create and maintain billing plan in SAP.
• Create and maintain maintenance plan according to service contract for maintenance service order.
• Prepare letter for customer on service maintenance schedule.
• Service contract renewals.
• Follow up on all customer PO including invoicing on service contract.
• Fulfill duties as assigned by Manager.

Minimum Requirements

• Bachelor Degree in Business Administration or related work experience.
• Minimum 1-2 years' experience sales/service department.
• Knowledge of MS Office.

Required Knowledge, Skills and Abilities

• The ability to work as an individual, and as part of a team.
• Able to set own priorities with good time management skills.
• Ability to follow instructions and procedures.
• Efficient data entry and compliant handling.
• Exceptional customer service focus.
• Comfortable working in a Healthcare environment.
• SAP experience is preferable.
• Previous direct customer service experience in a medical/healthcare related industry advantageous.

Our Benefits

We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.