Customer Service Specialist (MRT Rama 9)

About Us

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We’re proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

What You’ll Do

As a Customer Service Specialist, you will play a critical role in customer satisfaction by managing end-to-end order processing, coordinating with key stakeholders, continuously improving service processes, and supporting the commercial team at both local and regional levels.

• Serve as the primary point of contact for customers via email, phone, and internal systems, ensuring professional and timely communication.
• Process customer orders and manage delivery-related activities using SAP (e.g., SAP SD, MM module).
• Monitor order status and proactively identify and resolve issues related to order discrepancies.
• Coordinate closely with Sales, Logistics, Warehouse, Finance teams, and other relevant stakeholders to ensure accurate and timely order fulfillment.
• Proactively identify potential issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to minimize business risks and operational impact.
• Support team capability and performance by providing guidance and knowledge sharing, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for future reference and audit purposes.
• Ensure team practices and daily operations comply with company policies, procedures, and established guidelines.
• Perform other duties as assigned by the line manager.

What You’ll Bring to Us

• Bachelor’s degree in any field
• Good command of English, both written and spoken
• 2–3 years of experience in Customer Service, Order Management, or Sales Support
• Experience with SAP is an advantage
• Strong communication and problem-solving skills
• Ability to work effectively under pressure and manage multiple priorities
• Good computer skills, particularly MS Excel, Outlook, and SAP

What We Offer

• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Access to a wide variety of internal and external training courses on our learning system