Operational Key Account Management (Freight Forwarder) 1-Year Contract

About the Company

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 120 offices in 25 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. Since January 2024, cargo-partner has been a member of the Nippon Express Group. We lead by example with integrity, focus on forward-thinking strategies and actions, and create impactful initiatives that drive sustainable growth and innovation. "We find the way by taking it personally". cargo-partner Thailand was established in 2008 and is one of the rapidly growing organizations in the country. Currently, the company employs around 100 employees in three locations: the Bangkok headquarters, the Bangkok airport office, and Laem Chabang office.

Job Descriptions

• Co-ordinate with customers/carriers and related supplier departments for process and handle shipments as per sales/customers instruction for both Air and Sea.
• Promptly communicate, provide information clearly to customers without any late response.
• Check quality and accuracy of work to meet company standards and objectives.
• Follow up and handle shipments for smooth operation as per customers/sales and CPL overseas / agents’ instruction as fully comply with Standard Operating Procedures (SOP) to meet customers/agents’ requirements.
• Verify, check and confirm shipping documents, especially Bill of Lading (B/L), ensuring accuracy before final issuance.
• Prepare and submit pre-alert documents to overseas agents and/or customers in a timely and accurate manner.
• Source and arrange vessel/flight schedules, and coordinate with overseas agents to proceed with booking with shipping lines or airlines.
• Monitor and track shipment status from origin to destination and proactively report shipment updates, exceptions or delays to customers.
• Take personal responsibility for daily solving problems and follow up on the requests and / or problems that key account customers experience.
• Escalating point and being a single point of contact for the customer on operational performance in general (not transaction based > first level = Ops or Customer Service).
• Support pricing activities by preparing quotations based on customer requirements, including coordinating for competitive rates from carriers and partners.
• Ensure profitability by managing cost versus selling price.
• Schedule and prepare regular business review meetings together with the account owner, developing Power Point presentations and leading the implementation of any required changes or improvements.

Qualifications

• At least 3 years experiences in Freight Forwarding.
• Bachelor's Degree in Logistics & Freight Forwarding or related field.
• Strong Customer Service mind.
• Work under pressure.
• Sales-oriented with operational conscious.
• Self-confident with positive attitude.
• Strong Negotiation skills.
• Dynamic, structured, flexible and ambitious.
• Self-Motivating.
• Good in English language.

Special Knowledge

• Basic computer knowledge / skills in MS Office (Word, Excel, Power Point).
• CargoWise1 know-how in related functions are advantage.