Channel Operations Lead

THE POSITION

Be a key driver of commercial excellence by shaping channel strategies and business decisions that positively impact healthcare professionals and patients across Thailand.
Lead channel planning and operational excellence initiatives to enable sustainable business growth and outstanding customer engagement.
Based in Bangkok, Thailand, collaborate with Sales, Marketing, Market Access, and Business Analytics teams to transform insights into impactful business actions.

Tasks & Responsibilities

• Lead channel performance monitoring and identify business opportunities through data-driven insights.
• Develop and execute channel operations strategies aligned with business objectives and customer needs.
• Coordinate cross-functional initiatives to improve operational efficiency and commercial execution.
• Manage business planning processes, target settings, and performance tracking.
• Ensure data quality, reporting accuracy, and timely delivery of business insights to stakeholders.
• Drive continuous improvement initiatives and implement best practices across channel operations.

Requirements

• Bachelor's degree in Business Administration, Life Sciences, Analytics, or related fields.
• Minimum 2 years of proven experience in Commercial Operations, Business Analytics, Sales Operations, or Channel Management within the Life Science industry.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Demonstrated ability to work effectively with cross-functional stakeholders in a matrix environment.
• Proficiency in CRM systems, Microsoft Excel, and data analysis or visualization tools; experience with business intelligence platforms and project management tools is an advantage.
• Proficiency for English in professional level and fluent in Thai are required.