Director of Food & Beverage

About the Role

Location: Chiang Mai Marriott Hotel, 108 Chang Klan Road, Chiang Mai, Thailand, 50100
Schedule: Full Time
Position Type: Management

Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Ensures the operation meets the brand’s target customer needs, drives employee satisfaction, grows revenues and maximizes the financial performance of the department, and provides a return on investment.

Qualifications

• High school diploma or GED and 6 years experience in food and beverage, culinary, event management, or related area; OR 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major and 4 years experience in food and beverage, culinary, event management, or related area.
• Knowledge of customer and personal service, management of financial resources, administration and management, applied business knowledge, and management of material resources.

Responsibilities

• Set expectations and hold F&B leadership accountable for desired service behaviors; develop and implement a food and beverage operating strategy aligned with the brand.
• Review financial reports and statements; develop and manage the Food & Beverage budget; monitor actual and projected sales to ensure revenue goals are met or exceeded.
• Recommend CAPEX for F&B equipment and renovations; ensure cash control and liquor control policies are in place and followed; focus on maintaining profit margins without compromising guest or employee satisfaction.
• Lead, coach and mentor the F&B team; build mutual trust, respect and cooperation; ensure regular communication across all F&B areas (pre-meal briefings, staff meetings, culinary team).
• Identify opportunities to increase profits and create value by challenging processes, encouraging innovation and driving necessary change; stay aware of market trends and introduce new F&B products.
• Provide exceptional customer service, review guest feedback and satisfaction results, ensure corrective actions are taken, and empower employees to deliver excellent guest service.

Additional Information

• Job Category: Food and Beverage & Culinary
• Located Remotely: No