Reservation Sales Agent - Russian Speaking

Company Description

Splash Beach Resort, Mai Khao Phuket is soon to become Rixos, the iconic luxury 5-star all-inclusive brand under Ennismore. Nestled on the pristine shores of Mai Khao Beach, Phuket, our resort is entering an exciting new chapter, bringing world-class hospitality, exceptional dining, and unforgettable guest experiences to one of Thailand's most beautiful destinations.

As part of the Rixos family, we are committed to delivering genuine hospitality through outstanding service, innovation, and teamwork. We believe that our employees are the foundation of our success, and we are dedicated to creating an inspiring, inclusive, and supportive workplace where every team member can thrive.

We offer a dynamic environment that encourages continuous learning, professional growth, and career advancement. Whether you are beginning your hospitality journey or looking to take the next step in your career, you'll have the opportunity to develop your skills while working alongside passionate professionals in a world-class luxury resort.

Join us and become part of an exciting transformation as we redefine luxury all-inclusive hospitality in Phuket. Together, we create exceptional experiences for guests from around the world while building rewarding careers for our people.

Job Description

• Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
• Ensure information provided to guests is accurate and individualized.
• Monitor day-to-day operations to ensure call volumes are managed efficiently, administrative duties are completed, and productivity is maximized.
• Respond to enquiries about hotel products and services by telephone, email and other communication channels according to standard guidelines.
• Coordinate and communicate with all other departments to ensure smooth operations.
• Maintain complete knowledge of all hotel products, services, facilities, food & beverage offerings, and promotional activities to maximize revenue opportunities.

Qualifications

• Fluent in Russian and English
• Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration or related field.
• Diploma in Hospitality Management may be considered with extensive relevant experience.
• Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in Reservations, Front Office, Revenue Management or related areas within the hospitality industry.
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Ability to work well in stressful & high-pressure situations