Territory Sales, Friends on Ground, Central Region

About Grab And Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

About the Role

We're looking for a Territory Team Lead to be the face of Grab for our unmanaged merchant partners. This role ("Friend on the Ground") builds genuine relationships, solves problems, and empowers merchants to grow their businesses with Grab. You will bridge strategic goals and on-the-ground reality, driving the Sales Management initiative in your designated area (i.e. Ayutthaya or Nakhon Pathom).

Responsibilities

• Direct face-to-face engagement with merchant partners: conduct regular visits, build relationships, and embody human connection.
• Deploy assigned resources to maximize reach and support for unmanaged merchants.
• Foster trust by understanding merchants' needs and acting as their reliable point of contact.
• Educate partners on Grab tools (Merchant App, marketing features, dashboards) to help grow their business.
• Gather merchant feedback systematically and channel it to product, operations, and support teams.
• Lead, coach, and motivate Field Executives (FoG Agents) to achieve GMV and merchant growth targets.
• Conduct regular team meetings, review progress, address challenges, and share best practices.
• Train and support continuous development of team members and monitor individual agent performance and interaction quality.
• Monitor KPIs (merchant engagement, satisfaction, issue resolution time, retention, tool adoption) and use data to identify trends and improvements.
• Act as local expert on merchant landscape, competition, and market nuances to identify growth opportunities.
• Collaborate cross-functionally with Sales, Operations, Marketing, and Product to ensure a seamless merchant experience and advocate for partners internally.

Qualifications

• 3+ years of experience in a sales or account management role.
• Strong communication and relationship management experience.
• Native in Thai and good in English.
• Knowledge of the local market and business landscape in Ayutthaya or Nakhon Pathom.

Benefits

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex: create a benefits package that suits your needs.
• Parental and Birthday leave, and volunteering leave (Love-all-Serve-all).
• Confidential Grabber Assistance Programme for personal support.
• FlexWork arrangements such as differentiated hours to help balance personal commitments.

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.