Guest Service Representative (Proficient in Thai - English speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations) effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme and know the package and incentives you are promoting to the public.
• Provide customer service and assistance as related to the location to enhance customer experience.
• Know the Preview Centre locations and assist customers with maps and directions to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift and perform Phone Marketing Administration for those bookings.
• Call booked guests the night prior to their preview date to confirm attendance if required.
• Ensure sufficient collateral is in good condition and working order and that your work location is neat and tidy.
• Attend scheduled team meetings and support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD and respect and interact with colleagues to maintain a ‘one team’ ethos.
• Maintain awareness of current events and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Qualifications

• Achieving budget requirements in relation to qualified tours, leads and package sales.
• Level of spoken English and other targeted languages as required.
• Demonstrated confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self-motivation and focus on meeting targets.
• Maintain associate satisfaction with their role through motivation and morale building.
• Ability to work well in a 5-star environment, ensuring AVC operational standards are met in relation to Team Values and Goals.
• Demonstrate personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
• Demonstrate willingness to always improve knowledge; performance reviews will be conducted regularly and may include coaching programs to enhance skills and productivity.