Senior Account Servicer
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
This Senior Account Servicer role focuses on the end-to-end administration of group insurance policies, managing member movements and document issuance while ensuring adherence to Service Level Agreements.
รายละเอียดงาน
Senior Account Servicer
The Senior Administrator is responsible for end‑to‑end administration of group insurance policies, including handling member movements (addition/change/termination), issuing and dispatching policy documents and cards, and ensuring all tasks are completed within agreed Service Level Agreements (SLAs). This role also provides support to internal stakeholders and helps improve processes to deliver accurate and timely service to clients.
What the day will look like
- Process member movements (enrolments, changes, terminations) accurately in line with policy terms and procedures
- Coordinate issuance and delivery of policy schedules, endorsement documents, and membership/medical cards
- Monitor daily workflow to ensure all tasks are completed within agreed SLAs and quality standards
- Track and report SLA performance, highlighting issues, delays, or risks and proposing corrective actions
- Liaise with internal teams (e.g. Client Service, Underwriting, Finance, IT) to resolve data or process issues
- Maintain up‑to‑date and accurate records in administration systems and files
- Respond to internal enquiries regarding policy administration, member status, and documentation
- Support process improvement, automation, and standardisation initiatives in group insurance operations
- Provide guidance and support to more junior team members where required
Skills and experience that will lead to success
- Bachelor’s degree in Business, Insurance, or related disciplines preferred
- Minimum 2 years of experience in administration, preferably in insurance, employee benefits, or financial services
- Strong attention to detail and accuracy when handling data and documents
- Good understanding of SLAs and experience working in a service‑driven environment
- Proficient in MS Office and comfortable working with administration/insurance systems
- Strong organisational skills and ability to manage multiple tasks and deadlines
- Good communication and coordination skills, with a proactive and service‑minded attitude
- Thai Native speaker and good command of English
คุณสมบัติผู้สมัคร
- ประสบการณ์
- 1-2 ปี
- การศึกษา
- ปริญญาตรี