Hotel Manager

About the Role

Job Summary – Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, and fulfilling the Managing Director’s duties in his/her absence.

Responsibilities

• Maintain knowledge of and comply with all departmental policies, service procedures and standards to ensure superior daily standards.
• Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments; participate in directing Accounting, Sales and Marketing, and Human Resources.
• Assist in establishing goals and strategies for operational and financial success; work closely with the executive team and interface with corporate officers.
• Establish annual objectives for Executives and Department Heads; ensure employee compliance with hotel policies and initiate disciplinary action when appropriate.
• Serve as Manager On Duty; interact courteously and professionally with guests, associates and community members; respond promptly to resolve guest and associate difficulties.
• Supervise, direct, coordinate, influence and persuade associates to maintain service standards; lead and participate in departmental and hotel-wide meetings.
• Apply logical thinking to varied and complex tasks; perform a variety of duties and adapt to changing tasks without loss of efficiency; maintain safety and cleanliness of work area.
• All other duties as required.

Skills

• Attention to detail, speed and accuracy; prioritize, organize and follow-up; maintain confidentiality of guest information and hotel data.
• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve results.
• Computer literacy to access, input, analyze and retrieve information; exceptional oral communication skills; ability to converse calmly with irate guests and staff.

Qualifications

• Four-year college degree or equivalent work experience.
• Licenses & Certifications: None required.
• Experience: Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations.