Collection Specialist

About the Company

Sonepar Thailand is the largest national B-to-B distributor of electrical, industrial automation and oil and gas products, services and related solutions. We are a proud member of the Sonepar Group, the world’s leader in its market. We started our adventure in Thailand in 1994 under the brand DEP Engineering, providing a broad range of electrical products including switchgear, distribution cabinets, cables, wires and lighting. In 2012, DEP Engineering joined Sonepar to continue its development and benefit from the knowledge and the expertise of by the world’s leader. Through this partnership we became one of Thailand’s top electrical products supply firms. In 2014, ETS-Oakwell, an oil and gas specialist in electrical product and solution, founded in 2001, also joined Sonepar and brought its expertise in this highly specialized industry vertical. In 2020, together with Cable Solutions (Thailand), a specialized distributor of cables for residential, commercial and industrial projects, these three companies decided to combine forces and operate as one, under the brand Sonepar Thailand.

To explore and learn more about Sonepar Thailand, please visit www.soneparthailand.com

Job Responsibilities

• Regularly monitor accounts receivable to identify overdue accounts and assess the status of outstanding debts.
• Contact overdue customers via phone calls, emails, or letters to negotiate payment plans or settlements to recover the owed amounts.
• Manage customer complaints of debt collection and make sure that debt collection activities are compliant with legal and company policies.
• Record detail of all communications with debtors such as payment agreements, customer responses, legal progress, and any issues that arise during the collection process.
• Regularly prepare reports on the status of collections, including updates on overdue accounts and the effectiveness of collection strategies.
• Collaborate with other departments, such as sales team to address payment issues and improve overall collection processes.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related fields.
• 3-5 years of experience in debt collection, preferably in electrical trading business or project business.
• Knowledge of debt collection laws and regulations.
• Strong verbal and written communication skills and has ability to handle difficult conversations and resolve conflicts effectively.
• Detail oriented, good interpersonal skills, a positive attitude, and the ability to work collaboratively with others to solve problems.
• Good knowledge of MS-Office, especially Excel.