Senior Officer - Claims

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talent individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers. The entrepreneurial atmosphere is on of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with good idea will be heard. This means our employees can shape their own career paths and determine their own success. This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Key Responsibilities:

• He/ She has responsibility to handle all claims and cooperate with the insurers and/ or surveyors for onsite claim investigation; and to monitor the performance of the insurers/ surveyors to ensure the claims are effectively processed. Settlement is fair, reasonable and paid within timeframe for the best benefits to our clients.
• He/She has to assist a claim manager for managing and reviewing the service strategy for efficient claim services.
• He/She also has to supervise a team member for problem solving and ensure that claim process runs smoothly.
• He/ She has to cooperate with the UW team or Account Handler, to provide insurance claim advisory, including claim report, claim process presentation.
• He/She has to assist the clients in reviewing the documentations for claim notification; to provide a professional service to the clients and resulting in build up the opportunity of acquiring a new business.
• He/ She also has to perform and follow company core value and comply with the company policy, moral and ethics and other works which direct leader assign.