T&T - Graduate Analyst - Sales & Service (Deloitte Digital) PMO - TH

Work you will do:

In the Sales & Services offering, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.

• Collecting and understanding client business and technical requirements
• Developing techno functional solutions within Salesforce – with focus on Sales and Service
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform
• Interacting with internal, client and partner stakeholders
• Participating in solution design, implementation, and systems integration
• Contributing to overall deliverables
• Supporting project team on on-going project activities to ensure project is delivered on-time, on-budget
• Continuously engage and follow up end to end customers’ journey

Enough about us, let’s talk about you

• Strong academic degree in Business, Engineering, Computer Science, IT, or related disciplines
• Able to run workshops to define requirements and use cases
• Experience of capturing business requirements
• Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles)
• Experience in front-end framework with good knowledge of SQL, HTML and CSS
• Able to carry conversations as a consultant with different level of stakeholders