F&B Manager

About the Role

The Food & Beverage Manager is a key leader within the hotel, responsible for curating and elevating exceptional dining experiences across all culinary and beverage venues. This role ensures that every guest interaction reflects the sophistication, elegance, and personalized service standards of the NH Collection brand. You will lead the F&B operation with a strong focus on excellence, innovation, and emotional guest connection, while driving operational performance, profitability, and brand consistency in a luxury resort environment.

Key Responsibilities

• Ensure exceptional, personalized dining experiences in line with luxury brand standards
• Handle VIPs, repeat guests, and special occasions with high attention to detail
• Manage guest feedback and service recovery professionally and promptly
• Oversee all F&B outlets including restaurants, bars, in-room dining, and banqueting
• Ensure smooth daily operations and consistent service execution
• Maintain compliance with SOPs and brand standards
• Manage departmental budget, revenue, and cost control (food, beverage, labor)
• Drive revenue through upselling and promotional activities
• Monitor financial performance and implement improvement actions
• Lead, coach, and develop the F&B team to deliver luxury service standards
• Promote a strong service culture and employee engagement
• Manage training, performance evaluation, and team development
• Ensure compliance with HACCP, hygiene, and safety standards
• Maintain NH Collection brand standards across all F&B outlets
• Conduct regular quality and operational audits

Qualifications

• Bachelor’s degree in Hospitality Management or related field
• Minimum 3–5 years’ experience in F&B management within luxury hotels or resorts
• Strong leadership and team management skills
• Solid financial and operational understanding
• Excellent communication skills in English (Thai is an advantage)
• Experience in international luxury hotel brands is preferred