Technical Support and Field Operations Engineer (Based Thailand)

About the Company

Frigel is much more than a manufacturer of cooling and temperature control systems. We are technical consultants with the ability to identify the best solution, in terms of performance, efficiency, environmental impact and to calculate the return on investment for each individual application.

About the Role

Highly skilled and motivated Technical Support and Field Operations Engineer that can combine hands-on technical expertise and excellent problem-solving mindset with strong organizational capabilities to provide advanced support to customers, partners, and internal teams. The responsibilities include performing and coordinating technical service activities, ensuring effective resolution of complex technical challenges in the field, while maintaining a strong customer-centric approach. Open position for an expatriate European only. Based in Thailand.

Responsibilities

• Provide advanced technical assistance to external clients (customers, partners) and internal stakeholders (field engineers and other team members) across service requests including Installations, Startups, Training (IST), Warranties, Preventive Maintenance, and Equipment Failures/Troubleshooting.
• Plan and execute field activities directly or through field teams; ensure technical accuracy, timely resolution, and customer satisfaction.
• Maintain focus on reducing issue resolution time, documenting technical problems, and managing escalation paths as necessary.
• Develop and maintain an in-depth understanding of the company’s technology portfolio, including refrigeration systems, compressors, automation systems, IT networks, hydraulic circuits, and PLCs (e.g., Modbus).
• Troubleshoot complex interdisciplinary technical problems involving mechanical/thermodynamics, electrical/electronics, control systems, and networked equipment; conduct field tests and prototype evaluations when required.
• Supervise and mentor junior field engineers and technicians; translate strategic objectives into actionable plans; support scheduling and ensure field work aligns with technical requirements and customer expectations.
• Lead critical or complex technical cases, ensuring proper execution and coordination across departments and stakeholders.
• Be available for after-hours and weekend work when required and travel frequently, including to remote or difficult locations; work under pressure and in demanding environmental conditions.

Qualifications

• Master's degree in Engineering, Physics, or related technical field (preferred).
• Strong foundation in Mechanical/Thermodynamics, Electrical/Electronics, Automation, Control Systems, and IT Networks.
• Proficiency in interpreting and working with technical documents (P&IDs, layouts, technical drawings, heat & mass balance, I/O diagrams, etc.).
• Deep understanding of physical quantities, especially in thermodynamics, fluid dynamics, and electrical systems.
• Experience in refrigeration industry is a plus but not a requirement.
• Exceptional problem-solving and analytical abilities; proven fieldwork experience and hands-on technical skills.
• Strong interpersonal and communication skills; highly organized with excellent planning and prioritization; able to operate independently; creative thinker with a proactive and adaptable mindset.
• Willingness to travel frequently and manage multiple priorities without compromising quality or attention to detail.

Additional Information

Work Location: Based in Thailand

Applicants are kindly requested to submit their CV in English for consideration.

For further information, please contact HR Manager, Frigel Asia Pacific Co., Ltd. Email: t.sreechompoo@frigel.com