Assistant Manager of Preview Centre

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

To assist the Manager of Preview Centre (SM) ensuring the Preview Centre’s Sales Team attains defined sales targets, recruitment, training, development and retention of Vacation Consultants; external and internal customer satisfaction; and maintaining a positive relationship within the community.

To assist Vacation Consultant is responsible for consistent and accurate sales presentations to Anantara Vacation Club (AVC) tour guests, to achieve defined sales targets, while at all times maintaining a professional and personal image in up-holding AVC’s and its related companies standards of integrity, quality and service to both internal and external customers.

Responsibilities

• Ensure the profitability of the Preview Operations by exceeding sales revenue targets, at or below budgeted costs
• Assist the Manager of Preview Centre/ the Senior Manager of Preview Centre in the overall management of the Sales Preview centre including the development, training and mentoring of any Vacation Consultants
• Ensure that the appropriate number and quality of Vacation Consultants is sufficient at all times to meet budgeted Guest tours and take responsibility for recruitment, training, development and performance measures
• Develop, maintain and enhance AVC’s culture in all facets of the sales operation, while building strong and ethical team values
• Coordinate and supervise the initial sales induction and training program with new Vacation Consultants to ensure understanding of the sales process and the AVC Points product
• Assist in and/or conduct the daily general sales meetings delivering strong motivational messages to ensure high energy, passion and enthusiasm
• Practise the ‘praise in public, chastise in private’ principle in leading the sales team
• Conduct regular and one-on-one training and performance reviews with Vacation Consultants and instigate the company performance management program
• Supervise the daily operational aspects of the Preview Centre’s Sales Floor through active management participation
• Actively assist in closing sales for Vacation Consultants and be available on the sales floor during sales operational waves
• Assist and/or supervise regular (minimum weekly) team training sessions to ensure delivery and integrity of the sales process in line with AVC’s approved programs
• Ensure all Vacation Consultants can see their actual production versus their weekly/period goals
• Maintain high standards and professional leadership; inspire, motivate and be an active participant in sales floor supervision during presentation times
• Manage guest concerns or complaints in a timely manner at the front desk or in conjunction with relevant departments (Marketing, Club Operations)
• Monitor and manage individual performance daily in accordance with agreed minimum standards and exercise disciplinary action within Company guidelines as necessary
• Ensure Vacation Consultants adhere to all company and regulatory compliance requirements and represent the company ethically and professionally at all times
• Ensure positive reinforcement and recognition are regular parts of daily interaction; mediate, counsel and resolve staff issues to maintain a harmonious team spirit
• Actively encourage Referral Lead Harvesting to meet referral lead generation production targets
• Promote good working relationships between the Sales Preview Centre and all other departments within AVC and the Minor group of companies
• Ensure Vacation Consultants fully support the company’s marketing programs
• Ensure that Sales Preview Centre facilities, property and assets are maintained to a high standard and secured

Additional Information

• Key Performance Indicators: meet all budgeted financial targets and efficiencies in terms of revenues, costs and profitability for the Sales Preview Centre
• Ensure a high level of internal and external customer satisfaction
• Development, mentoring and retention of Vacation Consultants for career advancement opportunities to future sales and/or other leadership positions within the company

Qualifications

The key management objective is to achieve a budgeted sales volume while ensuring overhead expenses are maintained within or below budgeted parameters.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are