F&B Sales Manager

About the Company

Marriott International / JW Marriott. Marriott Hotels strive to elevate the art of hospitality and are committed to equal opportunity employment. JW Marriott properties emphasize training, development, recognition and a focus on holistic well-being for associates.

About the Role

F&B Sales Manager based at Bangkok Marriott Marquis Queen’s Park. Full time, onsite. Non-Management position. Contact appropriate departments to resolve guest calls, requests, or problems and use sales techniques to maximize revenue while maintaining guest loyalty.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns received by phone, fax, or mail.
• Process all reservation requests, changes, and cancellations and enter Marriott Rewards information into appropriate software when taking guest reservations.
• Use sales techniques including up-selling to maximize revenue and maintain guest loyalty; process requests for redeeming Marriott Rewards points and give complimentaries (rewards points, show tickets, gift certificates) as appropriate.
• Promote awareness of brand image internally and externally and welcome and acknowledge all guests according to company standards.
• Perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing) and speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Assist management in training and motivating employees; serve as a role model and support the team to reach common goals.
• Monitor the performance of others to ensure adherence to quality expectations and standards and maintain confidentiality of proprietary information; protect company assets.
• Read and visually verify information in a variety of formats and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent preferred.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Additional Information

Location: Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Thailand 10110.