Data Admin and Loading Coordinator

About the Company

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams bring together hospitality with tech and digital to provide personalized, memorable and sustainable experiences across 5,500 hotels and 100 million clients in 110 countries.

Responsibilities

• Deliver loading services for direct channels, OTAs and GDS to optimize Accor hotels distribution according to regional, global and brand standards.
• Manage loading activities across a wide range of brands, countries and configurations; act as the regional entry point for technical distribution subjects.
• Perform Accor CRS administration including hotel creation; deployment of hotels to indirect partners; regional and hotel offer loading; room type management; and corporate contract distribution.
• Use ServiceNow ticketing to manage loading requests and maintain internal knowledge base in Confluence; identify areas for improvement and work with the automation team to streamline activities.
• Share operational distribution challenges with service delivery and Accor apps teams and suggest innovative solutions.
• Understand operations teams' business requirements, manage expectations, effectively prioritize daily tasks and project work, and embrace change.
• Work effectively with multicultural teams.

Qualifications

• Bachelor's degree or higher in a related field.
• Knowledge of Microsoft Office tools, primarily Outlook and Excel.
• Knowledgeable about operational procedures, hotel distribution systems, reservation/front office and sales procedures.
• Organized with strong attention to detail; service oriented, self-motivated and energetic.
• Excellent communication with strong command of written and spoken English.
• Flexible, able to embrace change, collaborative, and able to propose out-of-the-box solutions.

Additional Information

• Position based in Bangkok (onsite).
• Role involves global collaboration and flexibility to accommodate time zone differences.