Field Service Engineer

About the Role

• Conduct on site system installations, troubleshooting, and preventive maintenance
• Assist customers to use MKS equipment smoothly
• Preliminary contact for all of customers’ system problems
• Provide professional service to achieve the best customer satisfaction & loyalty.
• Effectively implement daily service task by following the defined process and follow up till closure
• Build up and maintain good customer relationships
• Reporting to Regional service manager

Qualifications

• At least 5 years of Flex/HDI PCB or Laser hardware service experiences
• At least university qualifications in electrical, electronic, or mechanical engineering
• Has the flexibility to travel domestically and regionally as required
• Good communication skill, customer oriented, able to prioritize and follow through tasks, work under pressure, able to work flexible hours and overtime if required
• Skilled in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
• Ability to communicate and write technical reports in English
• Ability to communicate in Chinese would be an advantage