Domestic Customer Service Executive - Order Processing

Job Summary

Receivable & Collection Management

• Process and manage payment received and provide related accounting and Credit management information support.
• To ensure efficient, timely and accurate payment of accounts under control.
• Daily AR problem solving.
• Co-ordinate with credit management and sales team to request unblock new order.

Customer Service Support

• Manage accurate and timeline promotion and material substitution set up in the system as per business requirement.
• To ensure seamless and smooth execution of Order-to-Cash process

Order Processing

• Manage accurate and timeline promotion and material substitution set up in the system as per business requirement.
• To ensure seamless and smooth execution of Order-to-Cash process

Job Description: Receivable & Collection Management

• Perform day to day payment received transaction, verify and prepare payment request to credit management team for both domestic and export customers
• Negotiate with clients or cross functional in dispute payment cases
• Manage order processing team on credit block order request to credit management team
• Reconcile the account receivable balance to ensure that all payments are properly posted
• Prepare daily collection, monthly forecast and overdue report
• Ensure completeness of credit note request and send to customer on time
• Perform other related duties as assigned

Customer Service Support

• Perform promotion clerk role : ensure related price discount condition, supply chain allowance are timely maintain in SAP according to authorisation request from relevant parties
• Review the completeness of Promotion Master Data and data quality in SAP to ensure correctness of sales order
• Maintain material substitution in place to avoid any unnecessary Out of stock
• Ensure information from TPM system was completely tranferred and effective in SAP
• Maintain promotion information in other systems (D365, DMS) as shared service support
• Perform other related duties as assigned

Order Processing

• Perform promotion clerk role : ensure related price discount condition, supply chain allowance are timely maintain in SAP according to authorisation request from relevant parties
• Review the completeness of Promotion Master Data and data quality in SAP to ensure correctness of sales order
• Maintain material substitution in place to avoid any unnecessary Out of stock
• Ensure information from TPM system was completely tranferred and effective in SAP
• Maintain promotion information in other systems (D365, DMS) as shared service support
• Perform other related duties as assigned

Qualification

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE POWER TO ENHANCE LIFE To create a high performance and learning organization where employees are empowered, engaged, and committed to deliver their very best with passion and integrity. Learn More