Business Operation Specialist (Air Ticketing)

Responsibilities

• Coordinate with airlines and related systems promptly to ensure smooth operations
• Handle flight ticket sales and issuance via GDS systems (e.g., Travelport, Amadeus)
• Communicate with customers and respond to emails effectively
• Manage bookings, amendments, and ticket refund processes
• Prepare basic airline reports using Excel
• Handle refund and reissue processes, and resolve any ticketing errors
• Perform other duties as assigned by the supervisor

Qualifications

• Thai nationality and a Bachelor’s degree in Tourism or a related field
• Minimum 5 years of experience in air ticketing using GDS systems (e.g., Travelport, Amadeus)
• Proficient in Microsoft Word and Excel
• Strong knowledge and hands-on experience with GDS systems
• Flexible with working hours based on job requirements
• Strong communication and coordination skills
• Good command of English (listening, speaking, reading, and writing)
• Good interpersonal skills with a service-minded attitude
• Ability to work under pressure and collaborate effectively in a team