Assistant Housekeeping Manager

About the Role

To assist the Housekeeping Manager in overseeing the efficient operation of the Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, presentation, and guest satisfaction throughout guestrooms, public areas, and back-of-house areas. Responsible for leading the team, maintaining quality standards, controlling departmental costs, and supporting the achievement of hotel business objectives.

Responsibilities

• Operational excellence: assist in managing daily housekeeping operations including guestrooms, public areas, linen room, uniform room, and laundry; ensure all guestrooms and public areas meet hotel brand standards and guest expectations; conduct regular inspections and quality audits.
• Coordination: coordinate room status updates and priorities with Front Office and Engineering teams and ensure prompt follow-up and resolution of maintenance and guest service issues.
• Team leadership & development: supervise, coach, and develop Housekeeping Supervisors and Team Members; conduct daily briefings and departmental communications; support recruitment, onboarding, performance management, and succession planning; identify training needs and ensure appropriate development opportunities.
• Guest experience: ensure exceptional guest service is delivered consistently; handle guest feedback, complaints, and service recovery professionally; monitor guest satisfaction scores and implement action plans; support VIP arrivals and special guest requirements.
• Financial & resource management: assist in preparing and monitoring departmental budgets; control labor costs through effective scheduling and workforce planning; monitor inventory levels of linens, amenities, chemicals, and operational supplies; minimize wastage and ensure efficient utilization of resources; support sustainability and cost-saving programs.
• Health, safety & compliance: ensure compliance with hotel policies, brand standards, and statutory requirements; promote safe working practices and proper use of equipment and chemicals; ensure hygiene, sanitation, and workplace safety standards; participate in audits and implement corrective actions.
• Sustainability & ESG: support hotel sustainability initiatives related to waste reduction and resource conservation; encourage environmentally responsible practices within the department and participate in assigned sustainability programs and community engagement activities.

Qualifications

• Education: Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.
• Experience: Minimum 4–6 years of Housekeeping experience in an international hotel environment, with at least 2 years in a supervisory or management role; experience in luxury or upscale hotels preferred.
• Technical skills: proficiency in Housekeeping Management Systems (e.g., OPERA, HotSOS, Knowcross, or equivalent) and good knowledge of Microsoft Office applications; strong understanding of housekeeping operations, quality standards, and inventory control.
• Language: good command of written and spoken English; Thai language proficiency required.

Skills

• Business excellence, quality focus, operational planning & execution, financial awareness, continuous improvement.
• Leadership competencies including team leadership, coaching & development, performance management, decision making, and service excellence.
• Guest centricity, problem solving, communication & interpersonal skills, attention to detail, adaptability and professionalism.