Service Director

About Us

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our opening companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World’s Most Vital Resources™

Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world’s food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.

Hach-TH Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Thailand, we are seeking a highly motivated and experienced individual to join our Water Quality Thailand Group as a Service Director.

What You'll Be Doing (Job Responsibilities) :

• This role will lead the entire service organization with responsibilities in four main areas: defining strategy, driving sales, improving processes, and standardizing workflow
• Strategy: Work with Commercial Director of Hach Thailand to define 3-year strategic imperatives, must-wins, and key milestones for the Service Business in Thailand.
• Sales: Lead the process of creating service product/portfolio commercialization to double revenues from Service from current levels in the next 2 years.
• Improve Processes: Build and standardize processes to improve service utilization and delivery. Champion the VES tool deployment within the service organization with a clear roadmap. Lead the change management process for the service organization to be the best-in-class service provider within the industry. Train and install foundational capabilities in the service organization, including Action Planning, Key Performance Indicator (KPI) management, daily management (DM), and problem-solving processes (PSP).
• Standardize Workflow: Proactively lead root cause/countermeasure resolution of commercial and transactional performance issues in the Service Business to define the standard workflow. Provide formal and informal VES training and coaching for the Service team to ensure standardized approached on daily to day work.

What We Are Looking For (Skills & Qualifications)

Key Competencies:

• Strong strategic and operational leadership capabilities.
• Data-driven decision making with strong analytical and problem-solving skills.
• High ownership, accountability, and proactive mindset.
• Excellent communication, stakeholder management, and change leadership skills.
• Proven ability to lead teams through complex and fast-paced environments.
• Experience driving continuous improvement and operational excellence.
• Strong coaching, mentoring, and talent development capabilities.
• Customer-centric mindset with strong commercial acumen.

Education and Skills:

• 10+ years of experience in Service Operations, Field Service, Service Sales, Technical Support, or related leadership roles in a technical or industrial environment.
• Bachelor's degree in Engineering, Science, Business, or related field; MBA preferred.
• Proven experience leading and developing diverse technical teams.
• Strong track record of improving customer satisfaction, operational performance, and business results.
• Experience managing service KPIs, resource planning, and service profitability.
• Strong presentation, data visualization, and communication skills.
• Fluency in spoken and written English and Thai is required.
• Travel: 20% to 40% within Thailand, and occasionally to neighbouring countries

What’s In It for You

• You will play an integral part in shaping the OpCo and the whole platform’s business in Asia, one of the strongest and highly visible regions with many untapped opportunities
• You will work with a team where the goal is to create an environment of continuous improvement, wellness, and open, honest, two-way communication