Guest Relations Manager

About the Company

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Responsibilities

• Support the Front Office Manager in overseeing daily Front Office operations
• Ensure exceptional guest experiences throughout the guest journey
• Build strong relationships with guests and ensure all loyalty members receive personalized recognition and care
• Handle guest feedback, service recovery, and VIP arrangements professionally and efficiently
• Monitor guest satisfaction scores and implement improvement initiatives
• Lead, coach, and motivate the Guest Relations and Front Office team
• Coordinate closely with all operational departments to ensure seamless guest experiences
• Maintain compliance with brand standards and service procedures

Qualifications

• Proven experience in Front Office or Guest Relations leadership within a premium hotel environment
• Strong passion for guest experience and luxury hospitality service
• Excellent communication, interpersonal, and problem-solving skills
• Ability to manage guest concerns with professionalism and care
• Able to read and write in Thai is essential
• Experience with loyalty program guest engagement is an advantage

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.