Regional Admin/ Service Operations Specialist

Job Description/Preferred Qualifications

• Responsible in preparing quotations for both spare and contract for SEA Region customers.
• Booking the contract into CRM system and update the internal tracker once received customer PO.
• Follow up on customer issues or handle disputes as and when necessary.
• Manage and update the database in system.
• Generate contract and spare invoice / Credit note.
• Handing customer enquiries and post out the invoice based on the customer requirements.
• Liaise with HQ logistic for distributor orders arrangement.
• Able to generate related weekly or monthly report.
• Manage travel arrangement for Service team.
• Ad-hoc admin request if needed.

Minimum Qualifications

• Candidate should have at least a general degree qualification.
• Min 2 years’ experience in admin or customer service.
• Sensitive with numbers.
• Knowledge of SAP and CRM system (or similar system)
• Familiar with Microsoft excel, knows how to use Vlookup and Pivot table.
• Able to work independently.
• Excellent communications and interpersonal skills.
• Candidate must be able to speak and write in English and Chinese to interact with English and Chinese speaking customers.
• Candidate must be based in Bangkok