Guest Relations Manager

About the Role

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Guest Relations Manager to lead our Guest Relations team and ensure exceptional, personalized experiences for our valued guests, with a strong focus on VIP and high-profile guests.

• Work for a prestigious hotel in Bangkok.
• Lead and grow within a strong Rooms Division.
• Favorable remuneration package.

Responsibilities

• Lead, coach, and develop the Guest Relations team to deliver exceptional guest experiences.
• Oversee VIP arrivals, departures, in-house guests, and special arrangements.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.
• Build strong relationships with VIPs, repeat guests, and key clientele.
• Proactively anticipate guest needs, handle feedback and complaints, and ensure effective service recovery.
• Monitor guest satisfaction and identify opportunities to enhance service standards.
• Ensure all guest preferences, special occasions, and VIP arrangements are handled with the highest level of care and attention to detail.

Requirements

• Bachelor's degree or equivalent qualification in Hotel Management, Hospitality, or a related field.
• Minimum 3–5 years of experience in Guest Relations, Front Office, or Rooms Division, preferably within a luxury hotel.
• Previous supervisory or management experience preferred.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Excellent command of English, both written and spoken.