Account Management Specialist

Responsibilities:

• Coordinate with Account Managers in managing account activities and processes.
• Analyze and manage account renewal process.
• Analyze and resolve client queries in accurate and timely manner.
• Develop and maintain client reports.
• Review reports for accuracy and integrity.
• Manage endorsement requests and change requests from customers.
• Develop account management plan to meet business objectives.
• Organize staff training for performance and skill developments.
• Ensure client deliverables are in accordance with company standards.
• Review and manage fund transactions, payments, invoicing, remittance, etc.